Online shopping

How the online customer journey changed in 2026 (and what eCommerce brands need to do about it)

From search engines to AI assistants, the customer journey is changing rapidly – and brands must adapt their strategies to stay discoverable.

AI assistant guiding an online shopper through product choices, symbolizing the changing eCommerce customer journey in 2026.
An illustrative image of fast fashion.

Stop blaming shoppers for fast fashion: Israel's government should fix the market - opinion

Prof. Tamar Makov

The efficiency illusion: Why green technology fails when human behavior gets in the way

Tiv Taam is establishing an advanced robot system using AutoStore technology at its logistics center in Rishon Lezion

Tiv Taam establishes a robotic fulfillment system for its online operations


Israelis still prefer malls over online shopping, survey finds

The survey, commissioned by Kanyon Hazahav, found that 45% of Israelis shop mainly in malls, while 18% prefer foreign e-commerce sites.

Kanyon Hazahav mall.

Consumer guilt costs companies billions in abandoned online shopping carts - study

“When the shopping cart is perceived as too indulgent, consumers find it difficult to justify the expense to themselves and sometimes simply choose not to buy,” said TAU researcher Prof. Liat Hadar.

A smartphone displays the Amazon logo in front of a screen showing the company's latest stock market chart on January 29, 2026.

Bypassing closed skies: First-of-its-kind solution keeps e-commerce shipments flowing to Israel

A groundbreaking logistics solution is helping restore the flow of e-commerce shipments to Israel amid ongoing disruptions to international air travel.

Eitan Varman, CEO of E-Cargo

Chinese Shahed-like drones offered online despite Alibaba ban

A sales representative for the company told D&T that the so-called “model plane” was a copy of the Shahed-136 and could be armed with explosives and could be shipped to Russia if needed.

Mosquito drone advertised for sale on Alibaba

The longstanding Parisian brand launches official shopping site in Israel – all the details

French fashion brand ba&sh launches its official website in Israel after 17 years, offering an online shopping experience tailored to local customers with dedicated service and logistics.

ba&sh.

Israelis shop more online during wartime, Wolt 2025 Online Consumer Report shows

In 2025, online shopping went from a convenience to a daily behaviour in Israelis' daily life. According to Wolt's survey, 78% of the population shopped online throughout the year.

Woman sitting on sofa with laptop shopping online

COS and Other Stories & now also online in Israel

The subsidiaries of the Swedish giant H&M have delivered huge news – and we’ve been waiting for it: Now, you can find premium brand items from COS and Other Stories on H&M’s local online site.

COS and Other Stories & now also online in Israel

Artificial intelligence is reshaping online shopping - but when AI buys, who’s liable? - opinion

Billions of consumers are placing online orders in a global shopping wave. Behind the scenes, risk management teams prep for surges in claims, returns, and fraud.

E-Commerce; AI online shopping (illustrative)

France probes Shein, Temu, AliExpress, Wish for selling child-like sex dolls and explicit content

Shein spokesperson said, ‘The company would do everything in its power to collaborate with the investigation, including sharing the names of vendors and buyers of the dolls, now banned.’

Shein logo and their web shop are seen in this illustration

PayPal strikes payments wallet deal with OpenAI's ChatGPT, shares surge

PayPal partners with OpenAI to enable ChatGPT shopping, allowing users to make purchases directly within the AI tool. Shares surge as the company raises its outlook.

(Illustrative) Cellphones displaying PayPal and ChatGPT logos.