Customers

From paper coupons to real-time offers: How customer promotions changed

From Coca-Cola's paper coupons to AI-powered shopping carts, businesses have transformed promotions into real-time, personalized offers - but their long-term value remains uncertain.

From paper coupons to real-time offers: The race to win customer loyalty.
Exterior view of the new JPMorgan Chase global headquarters building at 270 Park Avenue on November 13, 2025 in New York City.

JPMorgan Chase Bank subsidiary discriminated against conservative customers, US investigation finds

Passengers queue at the flydubai counters in Ben Gurion Airport near Tel Aviv on September 30, 2026.

Libra travel insurance coverage for affected flydubai passengers to be extended for free

The leumi app is available in 5 languages.

Banking made more accessible, in every language


Betrunkener Southwest-Pilot zwangsweise aus dem Verkehr gezogen

Der Flug verzögerte sich um fast fünf Stunden, weil Southwest Airlines einen Ersatzpiloten suchte.

 Ein Passagierflugzeug der Southwest Airlines startet vom Chicago Midway International Airport in Chicago, Illinois, USA, 27. Dezember 2022. (Illustrativ)

50% discount for club members: The new campaign from Tiv Ta'am chain

Tiv Ta'am launches a new campaign for TivClub members with a 50% discount on dozens of products and 3% cashback, aiming to raise awareness of the revamped customer club.

 Tiv Ta'am

Southwest pilot forcibly removed from cockpit for being too drunk

The flight was delayed by almost five hours due to Southwest Airlines searching for a replacement pilot.

 A Southwest Airlines jetliner departs from Chicago Midway International Airport in Chicago, Illinois, U.S., December 27, 2022. (Illustrative)

"Customer service handles refunds": Why hassle a customer over NIS 15?

A customer just wanted a drink or a refund but had to contact customer service and wait. Why do transaction cancellation laws sometimes harm consumers? "You'll need to prove extensive hassles."

"The matter is under review with the branch staff." Rebar

Avoiding accessibility barriers with a checklist for custom controls - opinion

Navigating mobile app accessibility challenges requires addressing common mistakes like labeling, target size, and comprehensive testing with all assistive technologies.

 BiblePics, a smartphone app that uses artificial intelligence to help make the Bible more relatable and accessible to younger readers.

Bank Leumi extends telephone service hours to Saturday evening as well

Bank Leumi extends telephone service hours to Saturday evening, providing assistance all days of the week, even on Saturday nights - a first in Israeli banking.

  Banking center in Ashkelon, Bank Leumi

'Hatzi Hinam (Half Free) ' Customers? You may deserve money as a gift

The retail chain continues to surprise its customers and this time with a unique sales campaign.

 The slot machines are half free